Resumé

Bridging the gap between design and development

    • Apr 2021 - Present

    • Led cross-functional design and development efforts for responsive web and mobile applications

    • Created a component-driven design system to standardize UI patterns, speeding up development and keeping designs consistent across projects

    • Collaborated closely with product stakeholders and back-end teams to design intuitive API interactions, ensuring seamless end-to-end functionality

    • Drove user-centered design innovations by conducting in-depth usability testing, heuristic evaluations, and rapid prototyping

    • Helped improve code quality by introducing best practices for front-end development, including modular design and automated testing

    • Mentored junior developers and designers, fostering team growth and knowledge sharing in design thinking and modern front-end frameworks

    • Mar 2017 - Mar 2021

    • Led efforts to analyze customer feedback data using CRM tools, finding patterns and suggesting product and service improvements

    • Developed and monitored customer experience performance dashboards, helping leadership track progress and make data-driven decisions

    • Introduced new tools to streamline customer interactions and feedback collection, improving response times and increasing satisfaction scores

    • Analyzed sales trends and customer behavior to deliver strategic insights, directly contributing to revenue growth and retention efforts

    • Identified risks and recurring issues, collaborating with cross-functional teams to implement solutions that enhanced efficiency

    • Created detailed reports on key metrics such as response times and customer satisfaction, driving accountability and continuous improvement

    • Aug 2016 - Mar 2017

    • Developed custom websites tailored to client needs, ensuring timely delivery

    • Collaborated with clients to gather requirements and implement updates

    • Maintained and enhanced existing websites by adding features and fixing bugs.

    • Figma Wireframing & Prototyping

    • Design Systems

    • Design Thinking

    • Visual Design

    • Usability Testing

    • HTML / CSS

    • JavaScript Framework:

      • React

      • Angular

    • Agile Methodologies

    • Google UX Certification

    • IBM Enterprise Design Thinking:

      • Co-Creator

      • Practitioner

    • Microsoft Certified: Azure Fundamentals (AZ 900)

  • B.S. Information Science, Technology, and Arts

    University of Arizona

    2011-2016