Resumé

• Apr 2021 - Present

• Led cross-functional design and development efforts for responsive web and mobile applications

• Created a component-driven design system to standardize UI patterns, speeding up development and keeping designs consistent across projects

• Collaborated closely with product stakeholders and back-end teams to design intuitive API interactions, ensuring seamless end-to-end functionality

• Drove user-centered design innovations by conducting in-depth usability testing, heuristic evaluations, and rapid prototyping

• Helped improve code quality by introducing best practices for front-end development, including modular design and automated testing

• Mentored junior developers and designers, fostering team growth and knowledge sharing in design thinking and modern front-end frameworks

• Mar 2017 - Mar 2021

• Led efforts to analyze customer feedback data using CRM tools, finding patterns and suggesting product and service improvements

• Developed and monitored customer experience performance dashboards, helping leadership track progress and make data-driven decisions

• Introduced new tools to streamline customer interactions and feedback collection, improving response times and increasing satisfaction scores

• Analyzed sales trends and customer behavior to deliver strategic insights, directly contributing to revenue growth and retention efforts

• Identified risks and recurring issues, collaborating with cross-functional teams to implement solutions that enhanced efficiency

• Created detailed reports on key metrics such as response times and customer satisfaction, driving accountability and continuous improvement

• Aug 2016 - Mar 2017

• Developed custom websites tailored to client needs, ensuring timely delivery

• Collaborated with clients to gather requirements and implement updates

• Maintained and enhanced existing websites by adding features and fixing bugs.

• Figma Wireframing & Prototyping

• Design Systems

• Design Thinking

• Visual Design

• Usability Testing

• HTML / CSS

• JavaScript Framework:

  • React

  • Angular

• Agile Methodologies

• Google UX Certification

• IBM Enterprise Design Thinking:

  • Co-Creator

  • Practitioner

• Microsoft Certified: Azure Fundamentals (AZ 900)

B.S. Information Science, Technology, and Arts

University of Arizona

2011-2016